Webchat survey

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How was your chat today? (You can choose several)*

I got the information or advice I needed It felt good to talk things through with someone I got some useful tools and resources I didn't get what I was looking for It was difficult to use It wasn't open

What made it difficult? *

It took a long time to connect or get a reply I couldn't send a message I didn't feel like they understood my situation I wanted to speak to someone at a service

Other: Other Value

Sorry the chat wasn't open. When do you think it should be available?*

Weekdays after 6pm Weekdays after 10pm Weekends (daytime) Weekends (evening) It's fine- I can come back!

Can you tell us why? We want to do better.*

I didn't feel like they understood my situation I'm confused about what to do next I wanted mental health or crisis support I wanted online counselling I wanted to speak to someone at a service There were technical problems

Other: Other Value

What kind of resources or tools would you want from a chat?*

Links to relevant websites Things I can download or print Worksheets or diaries to fill out To watch a video that contains information, advice or support that’s relevant to my situation To watch a video of someone’s lived experience similar to mine To come back on a regular basis to speak to someone I don't really want any resources

How do you think we could improve this service?

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